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ASK US ABOUT NATURAL ALLERGY DROPS FOR ASTHMA, SKIN & ENVIRONMENTAL ALLERGIES

COMING SOON TO PARK SLOPE!
COMING SOON TO PARK SLOPE!
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CURRENTLY HIRING TO THE NEW LOCATION

Cancellation Policy

Cancellation & Refund Policy

CANCELLATION/ RESCHEDULING POLICY

At Purely Natural Medical Spa, we pride ourselves in giving our clients an exceptional experience and being flexible and understanding whenever possible. We value our clients and our relationships with them. However, when clients cancel or reschedule their appointment it prevents our spa from booking another client at that time and represents a lost opportunity for our spa and importantly, for other clients. Therefore effective January 1, 2024 all appts will be subjected to our cancellation/rescheduling policy.  This policy is in place to ensure the smooth operation of our practice and to be fair to our other clients. Cancellation or rescheduling requests may be submitted by phone, email, online booking system or in person but must be made at least 24 hours before the appointment to avoid $100 fee for any of our staff members and a $200 cancellation fee for Dr Charlot. The cancellation fee will be added to your account or charged directly to the card on file on the day of your appointment.

PACKAGE REFUND POLICY

All packages, gift certificates and products are non refundable and non transferable. All gift certificates expire in 18 months.
LATE ARRIVAL POLICY

Patients arriving more than 15 minutes late for a scheduled appointment will be accommodated as best we can but may need to be rescheduled for another day if we are unable to accommodate you. This policy is in place to be fair to our other clients. Any patient who needs to be rescheduled will be subjected to our cancellation fee policy.

We value our patients’ satisfaction. In the very rare case that you are not happy with a service you may contact our office to discuss your unique situation. We are committed to working with you to ensure that you are 100% satisfied. Please note that all services are subjected to a 30% administrative fee.
 

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